Contact Us

Questions about a page, a correction, or how we assess betting sites not on GamStop? You can contact the Betting Not On Gamstop editorial team through the contact details or form your site menu provides. This page explains what we can help with, what to include in your message, and where to go when your question is really for a bookmaker or a regulator.

What we can help with

We are an independent information site. We publish research-based guides and reviews, but we do not run any betting accounts. That shapes what we can and cannot do.

• Corrections: a bonus, payment method or rule that looks out of date or wrong on one of our pages.
• Editorial questions: how we compare operators, what an editorial rating means, or why a site appears where it does. Our About Us page explains the approach.
• Feedback: topics you would like covered, such as bet types, wagering requirements, payments or mobile betting.
• Partnership or press enquiries: these are welcome, but they never buy a ranking position.

What we cannot do

• We cannot access, unlock or close your account with any bookmaker.
• We cannot recover deposits, release withdrawals or settle disputes on your behalf.
• We cannot guarantee how an operator will respond to a complaint.
• We cannot give personal financial or legal advice.

Gambling is not a way to earn income or solve money problems, and nothing we publish suggests otherwise.

Getting the fastest useful reply

A clear message helps us check your point quickly. Please include:

1. The page address or title you are writing about.
2. The exact statement you think is wrong, and what you believe is correct.
3. Where you found the newer information, for example the operator's own terms page, with the date you saw it.
4. Your preferred way to be contacted.

Please do not send passwords, full card numbers or identity documents. We never need them.

How we handle corrections

Bonus terms, payment options and limits change often. Figures on our pages, including the headline offers beside the ranked list, are operator advertising unless we say otherwise. They are checked against supplied information as at 1 October 2026 and may have changed since. When you report a change, we check it against the operator's published terms and update the page where the evidence supports it. We separate confirmed information from advertising claims and from questions that remain unresolved.

Independence and commercial disclosure

We may earn commission if you join an operator through links on this site. Commission does not decide rankings, and an operator cannot pay to change an editorial rating. We have not tested any operator by depositing, betting or withdrawing. Our reviews are based on research and verification of published information. Details of how to read our listings are in the Terms and Conditions.

If your problem is with a bookmaker

Contact the operator first, using live chat, email or the complaints route in its terms. Keep screenshots, transaction references and dates. Typical issues include:

• Delayed withdrawals: often linked to identity (KYC) or source-of-funds checks. Ask exactly which documents are outstanding.
• Bonus disputes: check wagering requirements, minimum qualifying odds, maximum bet limits, expiry dates and cashout caps in the bonus terms.
• Payment problems: confirm whether your payment method is accepted for deposits and withdrawals, and whether currency conversion fees apply if the account is not in GBP.

Be aware that several operators listed on this site hold overseas licences rather than a UK Gambling Commission licence. In that case UK protections, including GAMSTOP, do not apply in the same way, and the route for complaints may be an overseas regulator or dispute service rather than a UK one. Check the licence details in the operator's footer and terms before you deposit.

Support if gambling is causing harm

If betting is affecting your finances, relationships or wellbeing, please stop and speak to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and offers live chat through its website. You can also register with GAMSTOP for self-exclusion from UK-licensed sites, use deposit and loss limits where available, and install gambling blocking software. Our Responsible Gambling page explains these tools in more detail.

Looking for something else?

If you are comparing operators rather than getting in touch, our guide to non GamStop casinos covers the casino side, while the ranked list on this site's pages covers sports betting. You must be 18 or over to gamble.